Here are just a few examples:
-How good are your communication skills? Are you a good listener? Are you an actual leader? Or just in the position?
- Whatever your task, consider yourself in the "happiness business."
-Improve your time management in order to keep your promises-not just to your clients.
-Being on time every time does not require investments, but improved planning.
-Running a shop for women? How about a "men's corner" with free wifi while he waits?
-You might be surprised how many clients frequent a business because the toilets are clean...
-Does your staff share your enthusiasm? Or are they just as stressed and artificial as you?
-Do you still believe your clients should be patient with you?
-Need to find ways to keep motivated staff by offering them value for loyalty?
-Need someone to "test your business?"